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Grievances Redressal Mechanism

Grievances Redressal Mechanism

At Money Honey Financial Services Pvt Ltd, we believe in providing the best of our services to investors. We provide easy access to information on our products and services and help you get your grievances redressed at the earliest with ease through the following channel:

We use a structured escalation matrix to ensure all grievances are handled promptly and effectively:

Escalation Matrix:

Escalation
Designation
Email Id
Contact No
Escalation
Contact 1
Designation
Relationship Manager
Contact No
Escalation
Escalation 1
Designation
Manager
Contact No
Escalation
Escalation 2
Designation
Assistant Vice President (AVP)
Contact No
Escalation
Escalation 3
Designation
Chief Operating Officer
Contact No

Important Note:

  • The Relationship Manager addresses investor grievances within 7 business days. If unresolved, the issue is escalated to the Manager.
  • If the grievance is still unresolved, it is escalated to the AVP for investor-related issues.
  • For final resolution, the grievance is escalated to the COO for investor-related issues.
  • We would thank you for giving us the opportunity to serve you and for your patience for the time we need to resolve your query / grievances.